Time & Location —

Tuesday, 08 December 2020 - 8.30am to 4.00pm ACST
Forum

Program —

8.30-10.30am
Industry 4.0 Project Teams Breakfast and Masterclass

10.30-11am
Team and PD delegates Networking Morning Tea

11am-1pm
Responsive Innovation PD Session incorporating:

Effective engagement through a distance learning environment:

.....• Increased focus on online and distance learning
.....• Virtual classroom management
.....• Skills in maintaining a relationship with students when distance prevails; and
.....• ‘Mental’ proximity, its features and benefits in a face-to-face and distance environment.

Customer expectations:

.....• The ‘Maths' involved
.....• The dimensions of Quality, Service and Price specific to each customer
.....• Using simple tools to gather and analyse the data; and
.....• Measuring the RTOs success in meeting the needs and the implications if we don’t.

1.00-1.50pm - Lunch (followed by PD Session)

1.50–4.15pm - PD Session (continued)

Prevention – managing the impact of compliance on the student’s experience:

.....• A proactive solution in reacting to compliance issues identified at audit;
.....• Determining the impact or potential impact that compliance issues with Marketing, Training and Assessment, and Trainer Assessor ‘qualifications’ may have had on past student performance;
.....• Strategies to overcome the impact on past, current and future students; and
.....• Action planning time frames and informing the regulator.

'Self-assurance' and how it is achieved to confirm compliance:

.....• Audit methodologies that focus on quality outcomes and self-assurance as part of an RTOs quality management system;
.....• Self-assurance as a tool for ongoing continuous improvement;
.....• How to implement the process in a manner that may be different to internal audit or internal review processes;
.....• Training staff to manage the self-assurance process and the benefits to be gained; and
.....• Achieving the ‘Keys to the Treasure Chest’.

4.15pm - Close and wrap up of the day

4.30–6.30pm - ITECA Christmas Function – members/aspiring members only.

Further Information  —

As always, if you have any questions concerning this meeting or other ITECA NT activities, be sure to contact the team via email at michael.hall@iteca.edu.au or telephone 1300 421 017.
 
ITECA  – It’s a great time to get involved.

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The day is fully catered so please advise of any specific dietary requirements